Returns & Exchanges
At White Cross E-Store, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy on all unworn items with original tags attached. Simply follow our streamlined process to receive a full refund or exchange for a different size or style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are intact, and include a copy of your packing slip inside the box.
Ship It Back
Download and print your prepaid shipping label from the portal, securely attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing